Refund policy

RETURNS

All sales are final and returns and exchanges are not accepted.

MISSING, INCORRECT, OR DAMAGED GOODS

Due to U.S. state laws governing the shipment of alcohol, we cannot accept returns of damaged or defective items. However, if your item arrives damaged or defective, you may request a refund or replacement by emailing us at orders@losophe.com within 3 days of receiving your order, with clear photos or videos of the damaged or defective product as proof.

Once we receive and review the proof, we will notify you via email of the approval or rejection of your refund or replacement request.

FAILURE TO DELIVER
If you enter an incorrect delivery address in connection with your order, or otherwise fail to sign for you order upon deliver, email us at orders@losophe.com. If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and a $20 restocking fee.

REFUNDS AND EXCHANGES
We only replace or refund items if they are defective or damaged. If you need to return a defective or damaged item, send us an email at orders@losophe.com. Once your return or damaged or defective goods is received and inspected, we will send you an email to notify you that we have rece